Return Policy

Limited Warranty

We warrants the hardware (the "Product"), and only the Product, against defects in materials and workmanship under normal use for a period of 10 days from the date of purchase by the original purchaser ("Warranty Period"). Under this Limited Warranty, if a defect arises and a valid claim is received by us within the Warranty Period regarding the Product, at its option and to the extent permitted by law, we will either (1) repair the Product, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product. Please refer to Our Terms of use for more information.

The warranty for the replacement Product or part assumes the original Product warranty date, or 10 days from the date of replacement or repair, whichever is longer.

When a Product is exchanged, any replacement item becomes your property and the replaced item becomes our property.

Product must be freight prepaid, in its original packaging, to the specified address with proof of purchase to receive warranty service.

Exclusions and Limitations. This Limited Warranty applies only to the Product sold by us. The Limited Warranty does not apply to any (a) products and services other than the Product, (b) consumables (such as batteries), or (c) software, even if packaged or sold with the Product or embedded in the Product. Refer to the licenses accompanying the software for details of your rights with respect to its use.

This Limited Warranty does not cover the cost of returning the Product to us; this is your responsibility.

Return Policy

For product(s) ordered (the "Product") directly from our website (www.hbsecure.in), this return policy allows you to return the Product during the 10 day period following date of installation by us. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid. The refund will be made by crediting the account used to make the original purchase.

If you purchase the product from other retailers or distributors other than hbsecure.in, please follow their Return Policy.

All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that were included with the Product.

Installation charges, and taxes paid (e.g., state, customs, VAT) are non-refundable

For additional questions, please contact us at

The effective date of this Return & Warranty Policy is 22-Oct-2020.